Terms of Service

Last Updated: June 9, 2026

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the website operating under Little Bouncers ("us", "we", or "our") and purchasing our products.

By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Company Information

This website is operated by Little Bouncers. Throughout the site, the terms “we”, “us” and “our” refer to Little Bouncers.

2. Online Store Eligibility & Terms

By agreeing to these Terms of Service, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts.

  • Our products are intended for retail sale to customers located within the United Kingdom.

  • You must not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction while using our website.

3. Contract Formation & Order Acceptance

  • Order Placement: When you place an order through our checkout, it constitutes an offer to us to buy a product.

  • Order Acknowledgement: After placing an order, you will receive an automated email acknowledging that we have received your request. This does not mean your order has been accepted.

  • Contract Acceptance: Our acceptance of your order takes place only when we email you to confirm that the products have been dispatched. A legally binding contract between us is formed at that specific moment.

  • Rejection of Orders: We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in the description or price of the product, or suspected fraudulent activity.

4. Pricing, Payments, and Accuracy of Billing

  • Currency: All prices on our website are displayed in British Pounds Sterling (GBP).

  • Price Changes: Prices for our products are subject to change without notice. We shall not be liable to you or to any third party for any price modification or suspension of a product line.

  • Payment Methods: We accept payment via major credit/debit cards and secure third-party payment gateways integrated into our checkout. Payment must be cleared in full before any products are dispatched.

  • Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

  • Delivery Territory: We ship strictly to valid residential and business addresses within the United Kingdom.

  • Delivery Estimates: Any delivery dates provided by us or our courier partners are estimates only. While we make every effort to deliver your miniature castle within the stated timeframe, we are not liable for delayed deliveries caused by third-party courier disruptions.

  • Risk and Title: The risk in the products passes to you upon delivery to the address you provided. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

6. Cancellation and Returns Policy

Cancellation before Delivery

If your order hasn't been dispatched and you'd like to cancel, we must be informed as soon as possible. This should be done by emailing us with your name and order number at bounce@littlebouncers.co.uk. If your order is cancelled in writing before your goods are dispatched, no charges will be applied and a full refund will be processed within 3-5 days of your order being cancelled.

Returns after Delivery

If you would like to return your order once your goods have been dispatched, you have 14 days following the delivery receipt of your goods to do so.

In line with the UK Consumer Contracts Regulations, you have a 14-day cooling-off period starting from the date the goods are received. If, before cancelling the consumer contract, you have acquired possession of the goods, you will be under a duty of care to restore those goods to us unused and in the original packaging.

Whilst you are in possession of the goods, you must take reasonable care of them. Please note that if the goods are not received by us in the exact condition they were sent in, and they are not resaleable as brand new, a full refund will be denied as the value of the goods has been diminished. We, therefore, reserve the right to deduct an appropriate amount from your reimbursement to cover the fact we will no longer be able to resell the item for its full value.

  • Packaging Requirement: We do not accept returns for any item where the original packaging has been disposed of.

  • Return Shipping Costs: If for the reason of cancellation, you return goods to us within the 14-day cooling-off period, you will be required to arrange and pay for the carriage of these goods back to us. The rate of carriage will be dependent upon the weight of the specific item purchased from us and the courier used.

  • Return Timeline: You have 14 days from notifying us that you are sending back your item for us to receive your goods at our address (198 Horsenden Lane South, London, UB67NU). Following this period, you will not be entitled to cancel your order or receive any refund or replacement.

Return Condition and Inspection

The goods must be returned in an unused and, if possible, unopened condition and at your own cost within 14 days. When returning goods we strongly recommend using a ‘signed for’ and insured delivery service to ensure any goods arrive back to us safely. Return shipping is your responsibility and we can only issue a refund if the return reaches our warehouse in condition for resale.

Upon receiving your returned item, we will fully inspect it to ensure it is returned in 'brand new' and re-saleable condition. We will assess its condition, including the product, packing, and original packaging. If the item is returned in a used or damaged condition, we reserve the right to deduct between 15% to 50% of the original purchase price from your refund to cover the diminished value and the inspection and repacking process.

Processing Your Refund

You will receive an email confirming that we have received your return and that you have been credited once our warehouse has quality controlled and booked your return in. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

Your refund will be credited to match the original method of payment.

  • Exclusions: Refunds will exclude initial shipping costs. Customs duties, bank charges, and taxes are non-refundable and are the responsibility of the customer. However, you may be able to claim these back by contacting your local customs bureau.

  • Promotional Deductions: Any discounts applied to an order that were reliant on a specific spend amount will be deducted from the refund automatically when it is processed.

7. Faulty or Damaged Goods

In the unusual event that you should receive goods from us that are damaged or defective, we politely request that you notify us within 24 hours of receiving the goods at bounce@littlebouncers.co.uk to enable us to resolve your issue as quickly as possible.

  • Evidence: We reserve the right to acquire photographic evidence of the damage/defect before progressing with a complaint. This is in order for us to take the appropriate action relevant to your case and manage your complaint as effectively as possible.

  • Carriage Reimbursement: Once we have agreed that the product is faulty/defective/damaged, we will reimburse carriage charges made by you to return the item back to us. The rate of carriage will be dependent upon the weight of the specific item purchased from us and the courier used. Proof of delivery charges will be required prior to a refund being given. We reserve the right to pay only a reasonable amount for return postage costs.

  • Repair vs. Replacement: Where deemed possible, we will replace any faulty/damaged components or repair the product, rather than replacing the whole item. If we are unable to repair the item, then a replacement will be issued. If a suitable replacement is not available, then a credit note will be issued or a refund offered.

  • Time Limitations: A refund will not be automatically granted if the item is returned more than 14 days after the day of delivery. We will do our utmost to ensure that any goods received are suitable for use and in a satisfactory condition, and will endeavour to solve any problem as efficiently as possible.

8. Limitation of Liability

  • We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free.

  • To the maximum extent permitted by English law, Little Bouncers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including lost profits or lost revenue arising from your use of any of our products.

  • Note: Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded by UK law.

9. Intellectual Property

The website and its original content, features, functionality, and logos are and will remain the exclusive property of Little Bouncers. You may not copy, reproduce, or redistribute any text, images, or assets from this website without explicit written permission from us.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.